Museo della Carta, Amalfi

Stumbled upon the Museo della Carta whilst visiting Amalfi for the day. The tour of the factory was interesting, and the guide knowledgeable. We opted for the 'paper making experience'...we should've asked more detail as this involved standing in front of the tour group (approx. 25 people) and having a go at the traditional Amalfi paper making. As Brits, doing anything in front of a large group was out of our comfort zone, and so we politely passed on this even though we had paid for it. Despite this, the museum was good value, and interesting.

Paid for the museum, expecting it would be a self-guided walk through as a quick stop in town. Once I'd paid the woman at the front desk told me I would need to wait 10 minutes for the tour to start. A further 20 minutes went by and no one showed up. When I said I no longer wanted to go on the tour and just to use the amount I paid toward an item in the gift shop, she said she would need to check with her boss. Then proceeded to do nothing? And just serve other clients. After nearly 30 minutes of waiting for what was meant to be a quick stop, I didn't receive my money back or any explanation and left.